Privacy Policy

1. Introduction

Primera Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our M365 migration services and visit our website at www.primeralabs.tech.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Request a quote or consultation
• Subscribe to our newsletter
• Contact us through our website

This information may include:

• Name and job title
• Email address
• Phone number
• Company name and size
• Microsoft 365 tenant information (for migration services)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our migration services
• Process your requests and transactions
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Migration data is typically retained for 90 days after completion of the migration project unless otherwise agreed upon.

6. Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and providing our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Primera Labs
Email: privacy@primeralabs.tech
Website: www.primeralabs.tech